FAQS

Fast & Trackable
750,000+ Customers
18,000+ Products

General Questions

I can't find what I'm after, does that mean you don't stock the item?
Not necessarily- here are a few things you can do to check whether we have the item/s you are looking for:
- We have tried to make shopping on our site as easy as possible and have categorised our products according to what we believe are popular themes or events as well as categorising the products into groups. Simply use the drop-down categories at the top of the page (product categories) or search from the “Shop By” categories across the top (Birthday, Occasion, Theme, or Colour).
- You can also search for specific items or ranges using the “Search For Products By Keyword” field at the top of the page. This search function will only display items that has your keyword in its description.
- If you are using the search field and are not coming up with any results, there are a few things you can try:
  - Check the spelling- if the word is spelt incorrectly or has partial spelling (eg. 'par' instead of 'party'), the items you are looking for may not come up.
  - Try using less specific terms or start with a broader search enquiry and then narrow down the results using the 'Refine Search' fields at the top of the product page.
  - Try different terminology- We have aimed to keep the terminology as consistent as possible across our ranges of products, however because of the large range of stock we carry from many different suppliers who often class products differently, sometimes the terminology can vary (eg. try 'fuchsia' instead of 'magenta' or 'scatters' instead of 'confetti').
- If you still cannot not find the what you are looking for, please feel free to contact us as we may still be able to assist. Given the nature of an online store and the time it takes to get products currently from our bricks and mortar store in Griffiths Rd, Lambton onto this site, we may actually stock the product even if it is not yet available online. We are also constantly adding new products and ranges in store which may not be ready to go online straight away. If this is the case, and we stock the item/s you require, we will simply organise a phone order and post the items out to you.
Do you sell wholesale or offer bulk discounts?

All product pricing listed on our website is our retail price. Whilst we are not purely a wholesaler, we are happy to provide appropriate discounts for customers interested in purchasing items in bulk. Bulk discounts are worked out on an order to order basis, depending on the product, the quantity, where it's being sent and how urgently it is required. We often supply bulk orders to pubs, clubs, schools, universities, event organisers and function centres with bulk pricing/discounts on the items purchased.

Some of our items are already available in carton/bulk quantities and are ready to purchase straight from our site (such as 1000pk Cups and 200pk Plates). If you cannot find a carton purchase price on this site, please read our Bulk Buying page for more information. For companies or groups enquiring about special discounts please click here.
How long do helium balloons last (float)?
Please note that the following information is intended as a guide only.

We currently sell at least 3 different types of helium balloons on this site, each with a varying float life span. The actual float time of helium filled balloons will vary depending on various factors including the volume of helium used at inflation, the temperature where the balloon is located once inflated, direct sun, wind and other weather conditions (The float times shown below are from the time of inflating your balloons to assist you in planning your function prepartion). For foils, supershapes and bubbles, please read the inflating instructions on the packaging carefully.
- 11in/28cm latex - 10 to 12 hours
- 11in/28cm latex - treated with Hifloat - approx 2 to 3 days
- 14in/40cm latex - 1 to 2 days
- 18in foils - 2 to 3 days (looking their best)
- Supershapes - 1 week (looking their best)
- Bubbles - 2 to 4 weeks
When you are transporting helium filled balloons to your venue keep these handy tips in mind:
- Helium expands in the heat, which can cause your balloons to pop- if your vehicle is warmer than the room the balloons have come from, you may need to turn your air conditioning on to cool the car down a little.
- It may be helpful to turn your air conditioning on before you put your balloons into your vehicle.
- Do not leave your windows open when driving as your balloons will tangle quickly.
- When loading and unloading your balloons, have only one door open at a time to prevent them from tangling or escaping!
- Do not leave your balloons in your veihicle for a prolonged time as they can heat up quite quickly in an enclosed environment which can cause your balloons to pop.
- Do not put your balloons into the boot!
- When storing your balloons, keep them in a cool dry environment and out of direct heat, sunlight and wind.
- If you plan on using your balloons for an outside function, please note that the lifespan of your balloons can drop dramatically (they could also pop quite quickly if it is a windy day). We would suggest that you keep your balloons inside for as long as possible and take them outside just before your function starts. Bubbles and 40cm latex balloons tend to last longer outdoors.
- If you are using your balloons outside then ensure that you advise Shindigs staff of this when you place your order so that the ribbons are tied appropriately to cope with windy weather.
Conversely, helium contracts in the cold. If it is a warm/hot day, putting your balloons into a heavily air conditioned environment will cause them to shrink quickly. This will be more noticeable with foils than with latex baloons. If this happens it is ok! Once the balloons warm up a little they will reinflate. If you find that your foils or supershapes are still looking deflated just before your function begins, simply pop a drinking straw into the self sealing valve and blow very slightly to top up the balloon. This will not affect the float time of the balloon as there is still a large percentage of helium still in the balloon. Be careful to take the straw immediately out of the valve as not doing so can cause the helium to leak out of your balloon. Give the flat valve a pinch to further ensure and assist the self seal.
How do I order helium or balloon decorations for my function?

Please note that ordering DIY helium tanks and balloon decorations can only be done through our store - located at 3/31Griffiths Rd, Lambton, Newcastle, NSW. Hiring helium tanks and DIY kits are strictly for pickup only from our store. Balloon decorations by Shindigs can be picked up from in store or delivered by Shindigs in the Newcastle area (conditions and delivery charges apply). Please contact us to place your order or for more information. You can also click here for more information on helium hire.
Do you hire any catering supplies or party equipment?

No! Our focus is DIY parties and functions, and helping our customers to keep the costs down as much as possible and as such the only products we currently hire out are the helium cylinders. We have plenty of other great options, ideas and products for your functions and we are more than happy to help you plan your function using products such as disposable catering supplies. If you are looking to hire items then we suggest searching by "hire" online or in your local directory.
Do you hire costumes?

No! We do not hire any costume or dressup accessories - all of the products on our site are for sale only. We have many great, cost effective options for dressing up for your next function, from full costumes to wigs, props, accessories and masks. For many themes we stock accessory pieces that can simply be worn with everyday clothing for easy and quick costume options! Please note that for health reasons we are not able to refund or exchange some of our costumes and dressup accessories. Please see our returns & refunds policy for more information.
How accurate are the colours of the products on your site?

We have done our best to ensure the colours are as accurate as we can possibly make them, however due to the variances in computers, monitors and other digital equipment we cannot guarantee that the colours will be an exact match. Sometimes inflated balloons will be slightly lighter in colour once inflated than when uninflated. If the exact match of colours is an important factor for you (eg. if you are trying to match logo colours), we would suggest that you contact us, so that we can best assist you to match your colours accurately.
Can someone other than me pick my order up in store?

Yes! All you need to do is select "Pick up in store" as the delivery option and make a note in the comments section. Please ensure you type the person's full name - we will ask them for id when they come into the store to ensure we are giving them the right order! All they have to do is print and sign their name - Easy!
I try to add products to my cart but nothing happens - why is that?

This may be because your internet browser does not allow pop-up screens, which is required to add products to your cart. This is usually the case with workplace internet browser systems. Check your security settings and if you are able to, change the settings to allow for pop-up screens for this site. If you cannot change the security settings, simply call us Mon - Fri, 9:00am - 5:00pm, and our friendly staff will be more than happy to place the order for you.

Our Terms & Conditions

This website, www.shindigs.com.au (the site) is being made available to you free of charge and is a website where you can select and purchase products advertised on the site from Shindigs. The terms of use ‘you’ or ‘your’ or ‘yours’ refers to anyone accessing or using the site. The terms ‘Shindigs’, ‘shindigs.com.au’, ‘www.shindigs.com.au’, ‘we’, ‘us’ and ‘our’ refer to Shindigs.
You must read these terms and conditions carefully and understand them before accessing and/or using the site. Entering the site will constitute your acceptance of these terms and conditions. If you do not agree to abide by these terms and conditions, please do not enter the site.
In addition you agree to accept all the rules, terms of contract and conditions listed on this website under the various headings and not only those listed under this heading of ‘Terms and Conditions’.
You agree and understand that you may be contacted in regards to an additional freight charge if your order exceeds our standard freight offer as outlined under our Shipping terms and conditions
You, by agreeing to these terms and conditions, agree to the terms and conditions of Postage & Delivery and Returns & Refunds as defined under these headings on this site.
By placing an order to purchase a product on the site, you acknowledge and agree that you have read and understood these terms and conditions. If you're not sure of what one or more of the terms or conditions means, then please contact us.
If you are under 18 years of age, you must obtain your parent's or guardian's consent before accessing and purchasing from the site. By placing an order with Shindigs you acknowledge that you are accepting these terms and conditions and that you are over the age of 18 years.
We reserve the right to change our terms and conditions from time to time as required. As such, you should check these terms and conditions periodically. Changes will not apply to any orders we have already accepted unless the law requires it. If you violate any of these terms and conditions you may have your access cancelled and you may be permanently banned from accessing, viewing, browsing and/or using the site.
If any of these terms and conditions is deemed to be invalid or unenforceable by a competent authority, the validity of the remaining terms and conditions shall not be affected by this. Neither our failure to enforce nor your failure to comply with any of these terms and conditions constitutes a waiver of such terms or conditions and any such failure shall in no way affect the right to later enforce these terms and conditions.
You are obligated to ensure that your account ID and password used to access this site be kept in a secure and safe manner and you must notify us immediately during business hours if you are aware of unauthorised use of your account ID and password. In addition you are entirely responsible and liable for any access to the site using your ID and password.
In using the site you must not in any way breach any laws, infringe a third party’s rights or operate contrary to any relevant standards or codes. You must not in any way use the site in any way which interferes with other users or our other customers, and so prevent other persons from using or enjoying the site, or in any way damage the site or Shindigs integrity.
You may display, copy, download and print in hard copy portions of the site for the proper and reasonable purposes of placing an order with us or to assist in making a decision to purchase from us and we retain all copyright of all the material provided on the site. You may not however, without our written permission, use our site materials for commercial purposes or any other purposes not expressly permitted under these terms and conditions.
Every effort has been made to ensure the accuracy of prices, specifications, images and information displayed on the site which should be used as a guide only. We are not responsible for any errors and reserve the right to reject your order if we are unable to arrive at a mutually acceptable solution to any problems raised.
Our maximum total liability for any product supplied to you in response to your order, including whether it is caused by your or by our negligence, will not exceed the amount payable by you to us in respect of the products in question.
All stock availability information is generally up-to-date within the previous two hours but is subject to change at any time. If for any reason we cannot supply a particular item, we will notify you as soon as possible.
The opportunity, whilst minimal, for damage to confectionery lines due to heat or rough handling during the transport process is outside of Shindigs control. Consequently, Shindigs will not be held responsible and is not responsible for any damage caused to any confectionery line (including all chocolates) during the transport process. Shindigs staff will ensure that confectionery lines are in good condition when picked and packed and that reasonable packing materials are used for transporting the goods.
This site may contain links to external websites that are not operated by Shindigs. These links are provided for your convenience only and we make no representations or warranties or have any responsibility or liability for these other websites, and these links do not indicate, expressly or implied, that we endorse a site or the products or services that are provided at those sites.
Shindigs is not responsible for nor does it give any warranty in respect of any materials or other products which give rise to any adverse effects on any person due to allergy or intolerance reactions arising from your use of any materials such as wigs, clothing, facepaint etc. We are not responsible for any damages suffered by any person or property in the conduct of any game or activity supplied by Shindigs.
You, by agreeing to these terms and conditions, indemnify Shindigs against all claims, actions, suits, demands or costs made against Shindigs by any person arising from the provision of any goods and materials supplied by Shindigs
This agreement is governed by the laws of New South Wales, Australia and shall be subject to the non-exclusive jurisdiction of the courts of New South Wales.
Purchase of Primal Contact Lenses

Terms and Conditions for the purchase of Primal Contact Lenses
When you make a purchase of Primal Contact lenses from www.shindigs.com.au you agree to all the following terms and conditions -
I agree to consult a qualified optician for advice on the use and care of contact lenses prior to using contact lenses
I agree to consult a qualified optician if any discomfort occurs whilst using contact lenses.
I agree that l have read and understand the Primal Contacts - Soft (Hydrophilic) Contact Lenses Eye Care Instructions and Waiver
I agree to follow all the information contained in the Primal Contacts - Soft (Hydrophilic) Contact Lenses Eye Care Instructions and Waiver
I agree to the waiver and release contained in the Primal Contacts - Soft (Hydrophilic) Contact Lenses Eye Care Instructions and Waiver
I agree to not hold Streets Management Group Pty Ltd t/a Shindigs or its directors or its staff liable for any injury to my eyes or for any financial loss that may occur directly or indirectly from the use of cosmetic contact lenses.
The purchasing customer agrees to all terms and conditions stated on our website www.shindigs.com.au
I understand that under any circumstances there are strictly no returns, refunds or exchanges once purchasing Primal Contacts - Soft (Hydrophilic) Contact Lenses

Shop With Confidence!

Privacy

At Shindigs we are bound by the National Privacy Principles as provided in the Privacy Act (Cth) 1988 (“Privacy Act”). As such we will never share, sell or otherwise leverage your data unless you agree to it. The information we collect is necessary for the smooth running of our online store and we will only use or ask for data that we need. If you have any questions or requests simply e-mail us and we will do our best to help.
By placing your order you agree that we may store, process and use data collected from your order form for the purposes of processing your order. We may use such data, other than credit card details, in order to provide you with information from time to time on other Shindigs products which may be of interest to you unless you specifically request that we do not contact you by ticking the appropriate section of our order form.
The information we may collect may include your name and contact information including your e-mail address, demographic information such as postcode, preferences and interests, information about your purchases and other information relevant to customer surveys and possible offers. In addition we may collect information in connection with your participation in any promotions or competitions offered by us or information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and site use which enables us to improve the service we provide. This information is gathered to improve our internal recordkeeping, improve our products and services, occasionally send promotional e-mails about new products or special offers or other information which we think you may find interesting, using the e-mail address which you have provided.
From time to time and unless you have opted out, we may use your information to contact you for market research purposes by e-mail, phone or post. This information may be used to improve our website. We like to hear your views to help us improve our service and from time to time we may contact you by e-mail to ask your opinions. We are committed to ensuring that your information is secure and in order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
In most cases you may have access to personal information that we hold about you and we will handle requests for access to your personal information in accordance with the National Privacy Principles. Where possible on your request, we will provide you with access to the information we hold and we will take reasonable steps to correct information so that it is accurate when informed of any errors in the information.

Cookies

Shindigs uses cookies for a number of purposes including simplifying the logging on process and to help us analyse data about our web page traffic and to improve our website. While you do not need to allow your browser to accept cookies, in order to browse much of our website or access many of our services you must have cookies enabled. A cookie is a small file which asks permission to be placed on your computer's hard drive, and once your computer agrees, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Overall, cookies help us provide you with a better user friendly website. You can configure your Internet browser to accept all cookies, reject all cookies or notify you when a cookie is sent and you should refer to your Internet browser’s instructions to learn more about these functions. If you choose to decline cookies, you may not be able to fully experience the interactive features of our website or other websites you visit.