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  1. Home
  2. Feedback

Feedback

Leave us your Feedback!

Here's what some of our customers are saying:

Tanika

"Absolutely amazing customer service, fantastic online support and super quick delivery. I highly recommend these guys here at shindigs. Very memorable experience and will most definitely be back. Thanks guys :)"

 

Sophie 

"Hi, The hats arrive safely to site today!! Thank you SO much for your help and such a quick turnaround on short notice, really appreciate it.

 

Mel 

"Hi guys! I just wanted to drop you a line to say thank you for providing these metallic streamers for me. They were such a crucial part of the wedding ceremony (they were thrown as a celebration, as venue restrictions meant we were were unable to throw flowers/glitter/pompoms etc) and they worked so well! I thought you guys might like to know how thankful we were that you were able to provide them. Thanks!

 

Susan

"Thank you Shindigs. I really appreciate your great customer service and understanding. I will happily recommend your company to anyone. The products and the service are outstanding"

 

Susan and Georgia

"I've never had such awesome service. On the website I could type my questions and there was a REAL person to talk to on about cake colour that my 14 year old needed for a school cooking exam the next day. I'd rung every where and you were my last hope and your service on the internet, on the phone and when i arrived just before closing was so fantastic. You're now my favourite party shop and so much more. We have never shopped with you before as we live a little further away but now I don't care, you guys are so awesome - worth raving about to our friends and if there were a customer service award for Newcastles best service I would make sure you won it. Thank you from the bottom of my heart. Congrats to all your staff even the girl who didnt serve me gave me the hugest smile like wow! Thanks Thanks Thanks

 

Kelly

"Thankyou! So impressed with you guys and your service. You're always incredibly helpful! I will definitely be back and have already recommended you to my friends."

 

Jacqui

"Everything arrived today and looks fabulous! Thanks for the prompt and friendly service, I've already been recommending you to friends!"

 

Lynette 

"I am so impressed with the quick delivery of the candles. Thank you so much. I'll recommend your company to others"

 

Chadia

"Just want to let everyone know that Shindigs is awesome. I urgently needed some SPACE themed party things for a bday party. I ordered them from shindigs on a weds and they arrived Thursday!!! I was so relieved and pleased as party was on Sat. the online helper was so helpful..they let me know what items they had in stock and help organise for quick delivery. Outstanding customer service ..will use again and def. recommend to anyone in need of party stuff . Thanks again Shindigs"

 

Deb 

"Dear Kirralee, So impressed with your customer service and the amazingly prompt response I have received.  You have been amazingly fair and professional and I appreciated this very much. Will certainly be recommending your company whenever I have the opportunity and will return yet again as a customer when the occasion requires"

 

Christine

"I just want to say a big thank you to Kirralee and the team for all the follow up while we waited for my order to be completed and keeping me informed along the way. More often than not people are quick to complain and suggest that their celebration is ruined by a delay or change due to an out of stock. Well done team on an outstanding job!!" 

 

Jasmine

"Just wanted to let you know that I have received my order of Christmas Bon bons today and would like to say “Thank you for all your help.”  You have made it much easier for me to plan our Christmas Function this year. You answered all my questions so quickly and I was able to get my products within a week. I will be coming back next year!" 

 

Michelle

"A quick thank you for your customer service and great selection of products!!  Great quality products, nicely packaged and sent promptly. We had a first birthday party recently using all the items I purchased from you and everything went well. I will be shopping with you again in the future"

 

Belinda

"Thank you *kisses* you guys are great, my daughter is going to love this (18th Diamante Tiara)"

 

Jennifer

"Thank you so much to Kate who assisted with our recent order of 11 Elf Costumes. She was professional and courteous, and absolutely beyond helpful, and yet another reason why I will continue to shop at Shindigs"

 

Den

"Love this place – one stop shop for all your party planning needs. Huge selection at reasonable prices"

 

Sophie

"Thanks to the web team (Cindy and Kirralee) The hats arrive safely to site today!! Thank you SO much for your help and such a quick turnaround on short notice, really appreciate it."

 

John

"Thanks for arranging my last minute order of wine goblets so easily, its after 5.00pm and you were more than accommodating and pleasant. It’s nice to get good customer service every so often as it doesn’t happen that often these days"

 

Mellory

"I just received a notification that my purchase has already been dispatched, and I wanted to say thank you for sending them so quickly! I'm going to use them (Jelly Beans) to make Easter presents for people who can't have chocolate, and I was very pleased to get such a big bag for such a great price! Thanks!"

 

Sue 

"Thank you so much for the quick delivery of the plates, they are great. Wonderful place to do business with. Fantastic selection and prices. Keep you posted about your parcel. Speedy delivery. You will not get the variety or such great prices as they have anywhere"

 

Anna

"I would like to say thank you for your excellent customer service.  I wish all businesses were as efficient and professional as yours." 

 

Fatemah

"I've got my order recently and just like to thank you for everything. All of them are perfect. Exactly on time with great quality. Honestly you are the best seller on ebay I've ever deal with"

 

Melinda

"Excellent Shindigs had just what I was looking for after I had been to another 3 different shops earlier looking"

 

Alison 

"Best customer service ever, ever. I can't sing their praises enough - fast, responsive, friendly, great value party goods (and a huge range!), and they ship express. Smooth and easy transaction. Thanks so much Shindigs. I'll definitely be a return customer for my next party! :)" 

 

Mitch

"Shop has a tonne of content, and a huge range and diversity. Staff are always friendly and helpful. I would suggest this place for costumes and props, as well as any party equipment and accessories!"

 

Mia

"They literally have everything! Balloons, sweets, costumes...and for different themes as well. If you plan a party this is the store to go"

 

Adrian

"Everything you could ever think off for a fancy dress party is here .Plenty of variety and reasonably priced"

 

Carly

"Fantastic and efficient service! The staff couldn't do enough to ensure that I could purchase 16 witches hats. They ordered more in, and were delivered quicker than expected! Very satisfied customer!"

 

Dora

"Thank you Cindy for your prompt and excellent customer service over the phone with your assistance on sizing. The costume has arrived and it fits perfectly. Definitely recommend Shindigs"

 

Tracie

"Thank you for all your help once again while purchasing items for my sons 21st..he had a day at the races theme and while i thought it may be hard to find decorations to suit Shindigs had a huge range and a great service "

 

Kelsie

"Went to store with my 3 year old who believes helium balloons are magic, sales girl overheard and made sure that she kept the magic alive by acknowledging the magical features of the confetti balloon. Thank you for helping me keep her belief in all things magical and sparkly alive"

 

Lozzie

"Went to order balloons and Stephanie at the balloon counter couldn't be more helpful. Answered all my questions and helped with selection. Went back and Alanna assisted me. Fantastic service - can't wait to pick up my decorations."

 

Thomas

"Shindigs has literally everything to make your party pop"

 

Neanie

"Always have been able to find excactly what I was looking for."

 

Dana

"I just wanted to express my appreciation for your lovely staff member Elise (I think that was her name), who last night at 5 minutes to 5 pm, closing time, was not at all in a hurry to push me off the phone because she had to go home, was so very willing to go over and above, walking me trough the costumes you still had in store very patiently, and after purchasing a costume over the phone, waited for us to turn up, and handed it to us. Wonderful customer service from a staff member who I think should be very valued. Thank you."

 

Tina

"Fantastic prompt postage and loved loved my hat. Beautiful quality. When I rang to say Thankyou for the quality service the receptionist was so lovely and appreciative. Would highly recommend shindigs"

 

Ali

"Thank you to Kate, Mark and the team for your recent support of the Camp Quality Giggle Ball. The service we received from the first day of contact was exceptional. The quality of your product was equally as impressive!"

 

Mary-Jane

"Yesterday I was assisted by Felicity. Felicity is fabulous in her role. Extremely professional and efficient. Nothing was too much trouble and all done with a smile. Thank you!!!"

 

Janelle

"Thank You Shindigs, Very happy with my recent orders from you. I was finding it very hard to think of a theme for my partners 50th, after looking at your web site and seeing the wonderful selection you have for any party theme I couldn't go wrong. Thanks again."

 

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Terms & Conditions

Our Terms & Conditions

  • This website, www.shindigs.com.au (the site) is being made available to you free of charge and is a website where you can select and purchase products advertised on the site from Shindigs. The terms of use ‘you’ or ‘your’ or ‘yours’ refers to anyone accessing or using the site. The terms ‘Shindigs’, ‘shindigs.com.au’, ‘www.shindigs.com.au’, ‘we’, ‘us’ and ‘our’ refer to Shindigs.
  • You must read these terms and conditions carefully and understand them before accessing and/or using the site. Entering the site will constitute your acceptance of these terms and conditions.  If you do not agree to abide by these terms and conditions, please do not enter the site.
  • In addition you agree to accept all the rules, terms of contract and conditions listed on this website under the various headings and not only those listed under this heading of ‘Terms and Conditions’.
  • You agree and understand that you may be contacted in regards to an additional freight charge if your order exceeds our standard freight offer as outlined under our Shipping terms and conditions 
  • You, by agreeing to these terms and conditions, agree to the terms and conditions of Postage & Delivery and Returns & Refunds as defined under these headings on this site.
  • By placing an order to purchase a product on the site, you acknowledge and agree that you have read and understood these terms and conditions. If you're not sure of what one or more of the terms or conditions means, then please contact us.
  • If you are under 18 years of age, you must obtain your parent's or guardian's consent before accessing and purchasing from the site.  By placing an order with Shindigs you acknowledge that you are accepting these terms and conditions and that you are over the age of 18 years.
  • We reserve the right to change our terms and conditions from time to time as required. As such, you should check these terms and conditions periodically. Changes will not apply to any orders we have already accepted unless the law requires it. If you violate any of these terms and conditions you may have your access cancelled and you may be permanently banned from accessing, viewing, browsing and/or using the site.
  • If any of these terms and conditions is deemed to be invalid or unenforceable by a competent authority, the validity of the remaining terms and conditions shall not be affected by this. Neither our failure to enforce nor your failure to comply with any of these terms and conditions constitutes a waiver of such terms or conditions and any such failure shall in no way affect the right to later enforce these terms and conditions.
  • You are obligated to ensure that your account ID and password used to access this site be kept in a secure and safe manner and you must notify us immediately during business hours if you are aware of unauthorised use of your account ID and password. In addition you are entirely responsible and liable for any access to the site using your ID and password.
  • In using the site you must not in any way breach any laws, infringe a third party’s rights or operate contrary to any relevant standards or codes. You must not in any way use the site in any way which interferes with other users or our other customers, and so prevent other persons from using or enjoying the site, or in any way damage the site or Shindigs integrity.
  • You may display, copy, download and print in hard copy portions of the site for the proper and reasonable purposes of placing an order with us or to assist in making a decision to purchase from us and we retain all copyright of all the material provided on the site. You may not however, without our written permission, use our site materials for commercial purposes or any other purposes not expressly permitted under these terms and conditions.
  • Every effort has been made to ensure the accuracy of prices, specifications, images and information displayed on the site which should be used as a guide only. We are not responsible for any errors and reserve the right to reject your order if we are unable to arrive at a mutually acceptable solution to any problems raised.
  • Our maximum total liability for any product supplied to you in response to your order, including whether it is caused by your or by our negligence, will not exceed the amount payable by you to us in respect of the products in question.
  • All stock availability information is generally up-to-date within the previous two hours but is subject to change at any time. If for any reason we cannot supply a particular item, we will notify you as soon as possible.
  • The opportunity, whilst minimal, for damage to confectionery lines  due to heat or rough handling during the transport process is outside of Shindigs control. Consequently, Shindigs will not be held responsible and is not responsible for any damage caused to any confectionery line (including all chocolates) during the transport process. Shindigs staff will ensure that confectionery lines are in good condition when picked and packed and that reasonable packing materials are used for transporting the goods.
  • This site may contain links to external websites that are not operated by Shindigs. These links are provided for your convenience only and we make no representations or warranties or have any responsibility or liability for these other websites, and these links do not indicate, expressly or implied, that we endorse a site or the products or services that are provided at those sites.
  • Shindigs is not responsible for nor does it give any warranty in respect of any materials or other products which give rise to any adverse effects on any person due to allergy or intolerance reactions arising from your use of any materials such as wigs, clothing, facepaint etc. We are not responsible for any damages suffered by any person or property in the conduct of any game or activity supplied by Shindigs.
  • You, by agreeing to these terms and conditions, indemnify Shindigs against all claims, actions, suits, demands or costs made against Shindigs by any person arising from the provision of any goods and materials supplied by Shindigs
  • This agreement is governed by the laws of New South Wales, Australia and shall be subject to the non-exclusive jurisdiction of the courts of New South Wales.
  • Purchase of Primal Contact Lenses

    ​Terms and Conditions for the purchase of Primal Contact Lenses

  • When you make a purchase of Primal Contact lenses from www.shindigs.com.au you agree to all the following terms and conditions -
  • I agree to consult a qualified optician for advice on the use and care of contact lenses prior to using contact lenses
  • I agree to consult a qualified optician if any discomfort occurs whilst using contact lenses.
  • I agree that l have read and understand the Primal Contacts - Soft (Hydrophilic) Contact Lenses Eye Care Instructions and Waiver
  • I agree to follow all the information contained in the Primal Contacts - Soft (Hydrophilic) Contact Lenses Eye Care Instructions and Waiver
  • I agree to the waiver and release contained in the Primal Contacts - Soft (Hydrophilic) Contact Lenses Eye Care Instructions and Waiver
  • I agree to not hold Streets Management Group Pty Ltd t/a Shindigs or its directors or its staff liable for any injury to my eyes or for any financial loss that may occur directly or indirectly from the use of cosmetic contact lenses.
  • The purchasing customer agrees to all terms and conditions stated on our website www.shindigs.com.au
  • I understand that under any circumstances there are strictly no returns, refunds or exchanges once purchasing Primal Contacts - Soft (Hydrophilic) Contact Lenses

 

 

Privacy Policy

Shop With Confidence!

Privacy

  • At Shindigs we are bound by the National Privacy Principles as provided in the Privacy Act (Cth) 1988 (“Privacy Act”). As such we will never share, sell or otherwise leverage your data unless you agree to it. The information we collect is necessary for the smooth running of our online store and we will only use or ask for data that we need. If you have any questions or requests simply e-mail us and we will do our best to help.
  • By placing your order you agree that we may store, process and use data collected from your order form for the purposes of processing your order. We may use such data, other than credit card details, in order to provide you with information from time to time on other Shindigs products which may be of interest to you unless you specifically request that we do not contact you by ticking the appropriate section of our order form.
  • The information we may collect may include your name and contact information including your e-mail address, demographic information such as postcode, preferences and interests, information about your purchases and other information relevant to customer surveys and possible offers. In addition we may collect information in connection with your participation in any promotions or competitions offered by us or information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and site use which enables us to improve the service we provide. This information is gathered to improve our internal recordkeeping, improve our products and services, occasionally send promotional e-mails about new products or special offers or other information which we think you may find interesting, using the e-mail address which you have provided.
  • From time to time and unless you have opted out, we may use your information to contact you for market research purposes by e-mail, phone or post. This information may be used to improve our website. We like to hear your views to help us improve our service and from time to time we may contact you by e-mail to ask your opinions. We are committed to ensuring that your information is secure and in order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
  • In most cases you may have access to personal information that we hold about you and we will handle requests for access to your personal information in accordance with the National Privacy Principles. Where possible on your request, we will provide you with access to the information we hold and we will take reasonable steps to correct information so that it is accurate when informed of any errors in the information.

Cookies

  • Shindigs uses cookies for a number of purposes including simplifying the logging on process and to help us analyse data about our web page traffic and to improve our website. While you do not need to allow your browser to accept cookies, in order to browse much of our website or access many of our services you must have cookies enabled. A cookie is a small file which asks permission to be placed on your computer's hard drive, and once your computer agrees, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Overall, cookies help us provide you with a better user friendly website. You can configure your Internet browser to accept all cookies, reject all cookies or notify you when a cookie is sent and you should refer to your Internet browser’s instructions to learn more about these functions. If you choose to decline cookies, you may not be able to fully experience the interactive features of our website or other websites you visit.