Cake Decorating Assorted Size Holly Leaf Plunger Cutter Pk 3

ABOUT US

Shindigs is the largest one stop party shop in the Hunter Region, with over 18,000 products available online and instore. Balloons, catering supplies, party decorations, fancy dress costumes and accessories, cake decorating supplies and much, much more. We're located in Newcastle, NSW and post all orders from this location. 

We enjoy seeing our customers return for their next big event and often find they have told their friends and family to come and visit us in store. Our aim is for "every customer to be a walking advertisement for Shindigs"!

GENERAL TERMS AND CONDITIONS

• Our physical store, Shindigs is open 7 days a week and located in Lambton (Newcastle, NSW) however our online customer service team are only available to answer your queries Monday – Friday, 9am -5:00pm (excluding public holidays)
• ​Every effort has been made to ensure the accuracy of prices, specifications and that the images and information displayed on our eBay listings are correct and up to date. All measurement specifications listed on our items are provided by either the supplier or taken by us. Please allow for slight variance due to manual measurements.
• ​We endeavour to provide accurate colour representation on our items, however due to different screen resolutions, dye batches and natural material colour variations, colours may vary slightly from images provided and from product to product. If colour matching is the upmost importance please message us and we will be happy to assist and provide further images.
• If you require clarification or need any further specifications which are not listed in the title or description (in terms of colour, style, size, material etc.) please contact us direct and we will assist in every way possible.
• Our online stock inventory is updated nightly and is correct 99% of the time. However, as we are also an online retailer and have a physical store (located in Newcastle NSW) stock may sell in store or online before we are able to pick your order. Priority will be given to the order placed first. If we cannot provide an item we will contact you asap to discuss these details and either offer alternatives or work with you to get more stock in asap.
• All costumes, fancy dress accessories and battery operated items are thoroughly checked prior to your order being packed. In the event we find any damage, faults or a discrepancy in the item you will be contacted asap. At our discretion and depending on the nature and severity of the above we may offer a discount and or partial refund on the item. If a suitable solution cannot be reached you can request to cancel the order and receive your refund in full
• ​Please ensure that your address, postcode and suburb details are correct, once an order has been dispatched we cannot change these details. Please also ensure that all your contact information is correct and up to date. We may need to contact you regarding your order and in most cases cannot dispatch the order until we have heard back from you.

• We will not dispatch a confectionery item if it has less than 3 months on the best before date, if this is the case we will contact you to see if you are happy to proceed with the order.

Please be aware that delivery delays may be expected and will change from state to state depending on current cases and restrictions.

Shipping Cost Structures:

• Wigs: $3.99 for Standard Shipping + $1.50 for every additional wig purchased within the same transaction.
• Confectionery:  $12.95 for Standard shipping + $1 for every additional confectionery item purchased within the same transaction.
  Due to the heavy weight of majority of our confectionery products a higher postage rate needs to be charged on all of these item
• ​All other products have a flat shipping rate of $9.95 + zero cost for any additional items provided they are purchased within the same transaction.

Due to Australia Post continuously increasing their freight rates we have recently changed the areas within Australia that we post to and this unfortunately no longer includes some country and regional areas. If you live in an area that we do not post to, please contact our online customer service team and we will provide you with alternative options and advise you of postage costs to your area.

Shipping Terms:

• The opportunity, whilst minimal, for damage to confectionery lines due to heat or rough handling during the transport process is outside of Shindigs control. Consequently, Shindigs cannot be held responsible and is not responsible for any damage caused to any confectionery lines (including all chocolates and lollipops) during the transport process. Shindigs staff will ensure that confectionery lines are in good condition when picked and packed and that reasonable packing materials are used for transporting the goods. Please Note: We do not use cooler packs or dry ice to send our confectionery.
• Any circumstances such as natural disasters, road closures etc. that result in postage delays are outside of our control.
• Please ensure that all your address and contact details are correct as any changes that require the parcel to be redirected, resent or recalled will incur additional charges. Any parcels that are returned to sender due to incorrect address details will incur a $10 fee which will be deducted from any product refunds.
• By default all orders are sent with the need for a signature required upon delivery. If you are not home at the time of delivery your parcel will be taken to the nearest collection point. If the parcel remains unclaimed for 10 business days, the parcel will be returned to Shindigs and a return to sender fee will be deducted from your product total. Original postage costs paid are not refundable under any circumstance.
• Please contact us if you do not receive your parcel by the last estimated delivery date. We find that most late parcels arrive within 3 business days of their estimated arrival date, only after this time are we are able to launch an investigation with the courier. As all couriers are a third party to us, we cannot be held responsible or refund postage costs paid in the event the parcel does not arrive by the estimated delivery date.

Returns and Damage Claims

• We have strict picking and packing process where two separate staff members must barcode scan each single item. Our packers will ensure adequate packing material (brown paper and/or bubble wrap) is used to ensure the correct and safe arrival of your goods.
• In the rare circumstance that you find an item to be faulty, damaged, incorrectly supplied or missing upon delivery, we ask that you contact us immediately and provide photos of the item, the packaging and its contents.
• We will not accept any claims after 5 days of the order being received under ANY circumstances.
• Replacement of any items will depend upon the availability of that item at the time and will be sent in the same manner as the original order.
• Where we agree to provide a refund rather than a replacement, the refund will be processed back to your account within 24 hours and will be for the value of the item only. We do not provide refunds on postage costs where we have already dispatched the parcel.
• The decision to provide a replacement and/or a refund (full or partial) is at our discretion and will only be offered if the claim complies with our other terms and conditions.

Our web team are available to answer your questions between 8:30am - 5pm, Monday to Friday.